HADS PROBLEM RESOLUTIONS
POINTS OF CONTACT
January 21, 2000

Data Collection Platform [DCP] Data....

If you are receiving your products normally but data for a particular site is now missing, please contact the HADS Network team, either via phone @ 301-713-0624 or 1625, or via e-mail addressed to: hadsteam@hads4.nws.noaa.gov.

Phone contacts are Lilly Hiner @ ext 164, Roger Hoekstra @ ext 173 or Larry Cedrone @ ext 108.

If you are not receiving your HADS reports in the time frame that you are accustomed to, there are several possible points of failure.

Data not arriving at the NWS Telecommunications Gateway System [NWSTG] from Wallops Island, Virginia.
Data not being sent from the NWSTG to the HADS workstations.
HADS processor not executing correctly.

Please view the following web page to review the status of HADS processing:

http://tgsv5.nws.noaa.gov/oh/hads/dcps_proc/dcps_proc.html

A data outage will be reflected by a number of lines indicating zero DCPs processed:

Jan 18,2000-13:57:52 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0
Jan 18,2000-14:01:07 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0
Jan 18,2000-14:04:26 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0
Jan 18,2000-14:08:57 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0
Jan 18,2000-14:13:07 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0
Jan 18,2000-14:17:09 NUMBERS PROCESSED: DCP 0 of 0 CAD 0 SR 0

If your office has established a method to receive and process the 'hads_news' messages under the WMO heading of NOUS71 KWOH, you will receive hads_news messages whenever there is a known extended communications outage between Wallops Island, the NWSTG and HADS.

Point of contact, during normal business hours [Mon. - Fri .. 7:30am to 4:00pm]:

Phone 301-713-1625 or 301-713-0624

Larry Cedrone @ ext. 108
Brian Jackson @ ext 105
Raymond Chui @ ext. 168

HADS PROBLEM RESOLUTIONS
POINTS OF CONTACT
January 21, 2000

During non-business hours you may contact the Office of System Operations [OSO] Tech Control desk at 301-713-0902.

The personnel at Tech Control are familiar with the communication paths of HADS and HADS processing.

If you call Tech Control to inquire about DCP data availability, please do so in the following manner:

Explain that you're calling from a NWS forecast office or river forecast center and checking on the availability of data from HADS.

Information Required:
- Ask if GOES DCP data is being received from Wallops Island, Va.
- Ask if the data feed from Wallops Island is normal, ask if this data is being ftp'd to HADS.
- Ask if FTPRCV HADS is building data.
If all communication systems are operating normally, and OSO personnel can not detect any problems, then contact HADS personnel at home.

Either:

Larry Cedrone @ 410-638-9078
Brian Jackson @ 301-607-8225
Raymond Chui @ 443-306-5595